Terms of service

FAQs

1,WHICH PAYMENT METHODS DO YOU ACCEPT?

We accept paypal and Credit Cards. For payments with Western Union or Wire Transfer please contact us at lclense2000@hotmail.com.

2,HOW LONG WILL IT TAKE TO PROCESS/SHIP MY ORDER?

Usually we ship within 2-5 working days after receiving your order. You will receive an email with the tracking information to the email you provided for in your order. During Holiday season or during a special sale it could take a few extra days to process and ship your order.

3,WILL I RECEIVE A SHIPPING NOTIFICATION?

An email with the tracking information will be sent to the email registered for your purchase (please remember that we only have the email you gave us for your order so if you used a different email or you used another person´s paypal account you need to check those emails). Also do not forget to check your SPAM folder in case our email went there. The information will be updated in your order too so you can check it directly in the email you got after your purchase.

4, ARE THE IMPORTATION DUTIES INCLUDED?

It is very unlikely that Import duties and taxes are charged but if so they are not included in the item price or shipping charges. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to bidding/buying. Note that if customs of your country rejects the package and returns it to us, we can refund the total cost of your product but no the shipping cost. If you want it to be send it again shipping cost will need to be paid again. If customs keeps or dispose your package because of importation´s policies of your country, the money will not be refund unless you had paid the insurance.

 

5,WHAT HAPPENS IF SOMETHING IS DAMAGED ON TRANSIT?

If one of your items was damaged in transit, we will send you a refund or we can send you a replacement in your next order.

 

6,WHAT HAPPENS IF I HAVE NOT RECEIVED MY PACKAGE?

If you have not received your shipment within 30 days from payment, please contact us with your order number. We will track the shipment and get back to you as soon as possible with a reply. Our goal is customer satisfaction!

7,WILL I RECEIVE A SHIPPING NOTIFICATION?

An email with the tracking information will be sent to the email registered for your purchase (please remember that we only have the email you gave us for your order so if you used a different email or you used another person´s paypal account you need to check those emails). Also do not forget to check your SPAM folder in case our email went there. The information will be updated in your order too so you can check it directly in the email you got after your purchase.